OUR STORES

VISIT OUR NEW
STORE IN PATNA

M2/12, BORING ROAD ,PATNA

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to ensure that every product matches the images displayed on our website. All product photos are of the actual items we offer. However, slight variations in color, texture, or finish may occur due to lighting during photography, screen settings, or the handcrafted nature of some products. These minor differences make each piece unique while maintaining the same quality and design.

Where can I view my sales receipt?

You can view and download your sales receipt by logging into your Desi Roots account and visiting the My Account → Orders section. Select the relevant order to view your order details and invoice. If you placed your order as a guest or need another copy of your receipt, please contact our customer support team, and we'll be happy to assist you.

How can I return an item?

If you wish to return an item, please contact our customer support team within 7 days of receiving your order. The product must be unused, in its original packaging, and in the same condition as received. Once we review and approve your return request, we'll provide instructions for the return process. After the returned item is received and inspected, your refund or replacement will be processed according to our Return Policy.

Will you restock items indicated as “out of stock?”

Yes, many of our out-of-stock items are restocked based on availability and customer demand. If a product you like is currently unavailable, we recommend checking back regularly or contacting our customer support team for the latest restock updates. You can also subscribe to receive notifications when the item becomes available again.

Where can I ship my order?

We currently ship orders across India. Simply enter your complete delivery address during checkout, and we'll deliver your order to your doorstep. Shipping availability may vary for certain remote or restricted locations. If you're unsure whether we deliver to your area, please contact our customer support team before placing your order.

INFORMATION ABOUT US

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